Privacy Policy

littlelisteners.ai ("we", "us", "our") is committed to protecting the privacy of our users and their children. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Little Listeners mobile application ("App").

1. Information We Collect

We collect the following categories of information to provide and improve our services:

Account Information

• Parent or guardian name and email address
• Account credentials (securely encrypted)
• Subscription and payment status (processed by Google Play)
• Country (detected via IP address at registration for accent selection)

Child Profile Information

• Child's first name
• Pronunciation hint (optional, if the default pronunciation is incorrect)
• What the child calls their parents (e.g. Mummy, Daddy, Mama, Papa) for story personalisation
• Sibling names, age relations (older/younger), and genders for story personalisation (optional)
• Pet names and types for story personalisation (optional)
• Age range selection (2-4 or 5-7) to tailor story complexity

Usage Information

• Stories created and listening history
• App usage patterns and preferences
• Device type and operating system version
• Crash reports and performance data

2. How We Use Your Information

We use the information we collect to:

• Generate personalised audio stories for your children
• Maintain and improve the App's functionality
• Process subscriptions and manage your account
• Send important service notifications
• Analyse usage patterns to improve our content and features
• Ensure compliance with legal obligations

3. Children's Privacy (COPPA Compliance)

We take children's privacy very seriously. In compliance with the Children's Online Privacy Protection Act (COPPA) and the Australian Privacy Act:

• We only collect children's information with verifiable parental consent
• Children's data is used solely for story personalisation
• We do not serve targeted advertising to children
• We do not share children's personal information with third parties for marketing purposes
• Parents can review, modify, or delete their child's information at any time through the App
• We retain children's data only for as long as the account is active

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• All data is encrypted in transit
• Personal information is encrypted at rest
• Access to user data is restricted to authorised personnel only
• Regular security audits and vulnerability assessments are conducted
• Data is stored on secure servers in Australia

5. Data Sharing

We do not sell your personal information. We may share data with:

• AI service providers for story generation (anonymised data only)
• Cloud hosting providers for data storage
• Analytics providers to improve our service (aggregated, non-identifiable data)
• Law enforcement when required by law

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data and your children's data
• Withdraw consent for data processing
• Export your data in a portable format
• Lodge a complaint with the Australian Information Commissioner

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law. Anonymised usage data may be retained for analytical purposes.

8. Cookies and Tracking

The App does not use cookies. We use minimal analytics to understand how the App is used and to improve our service.

9. Google Play Data Safety

In accordance with Google Play's Data Safety requirements, we declare the following:

• This app does not contain any advertising
• This app does not share personal data with third parties for marketing or advertising
• All data collected is encrypted in transit using TLS
• Users can request that their data be deleted via the app's Settings or by contacting us
• This app is designed for children and complies with Google Play's Families Policy
• This app does not contain any in-app purchases outside of Google Play subscription billing
• This app does not use any behavioural tracking or profiling of children

10. Parental Consent

Before collecting any information about a child, we require verifiable parental consent. During account creation, the parent or legal guardian must confirm they are 18 years or older. Child profile information is only collected after this verification. Parents may withdraw consent at any time by deleting the child's profile or contacting us, which will result in the deletion of all associated child data within 30 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or via email. The "Last updated" date at the top of this policy indicates when it was last revised.

12. Contact Us

For privacy-related enquiries or to exercise your data rights, please contact: